Withdrawal, Returns & Refunds Policy

Effective Date: [Insert date]

Returns will generally be accepted only with prior written authorisation from MERALES AUTOMATIZACION S.L., without prejudice to any mandatory legal rights granted under applicable law.

Since many products may involve special sourcing, customer-specific requests, dedicated configuration, firm commitments with suppliers, or made-to-order procurement, certain items may be excluded from return and cancellation, unless otherwise required by law.

Where a return has been authorised, products should normally be unused, not installed, in original condition, and, where possible, returned with original packaging, labels, manuals, and accessories.

Approved returns may be subject to a restocking fee of up to 25% of the purchase price, as well as inspection costs, repackaging charges, supplier charges, payment processing costs, transport, customs, or other non-recoverable costs, to the extent permitted by law.

Unless the return is due to a confirmed shipping error on our part or to a mandatory legal right of the customer, the costs and risks of return transport shall be borne by the customer.

For distance contracts with consumers, a statutory right of withdrawal may apply. As a general rule, the standard period is 14 days. :contentReference[oaicite:2]{index=2}

Subject to mandatory legal rights, products may not be returned solely because they are no longer needed, were selected in error, or because the customer’s project has changed.

Contact

MERALES AUTOMATIZACION S.L.

PLAZA NUESTRA SEÑORA DE LAS NIEVES 12, LOCAL IZQUIERDA, 50012 Zaragoza, Spain

Email: ventas@merales.es

Phone: +34 976 361939